Thoughts on Tech Startups and Venture Capital

HOW TO WRITE A FORWARDABLE INTRODUCTION EMAIL
06/24/2015 · by Alex Iskold · in Best of, Fundraising, Startup Advice · 5 Comments
Getting an introduction is a basic thing that startup founders do pretty much every day.

We talked about introductions in the post about business development tips, and also in this post about asking for introductions.

One other thing we teach Techstars founders how to do properly is to send something called forwardable emails.

Why Forwardable Email?
First a little bit of a background. As Fred Wilson wrote a while back, double-opt-in is the typical way people expect to be introduced. Say a founder is asking me to connect with a prospective customer or investor. Even if I know this customer or investor well, I can’t just introduce them. I need to ask if the person on the other end of the introduction is interested and has time to connect.

How do I do that? I would send an email. Now, for me to write this email from scratch would take time. I would need to explain the business, explain why connection makes sense, and add a few bits about the founder, etc. It could easily take 10 minutes out of my day to do it properly.

Forwardable email from the founder reduces the work I have to do, because the founder explains the business and the reason for asking for the introduction. All I have to do is click the Forward button, add a sentence or two about my experience with the founder and the company, and send it over.

Structure & style of the Forwardable Email
The structure and style of the forwardable email are important. If not done correctly, it will create more work for the connector. The whole point is to avoid copy / paste and having to fix the email. In a nutshell, the forwardable email should be addressed to the final recipient. Here is a full example that illustrates the point (note this wasn’t an actual exchange):

From: krystle @ getbentobox.com
To: alex.iskold @ techstars.com
Subject: Intro to Danny Meyer at USHG for Bento Box (Techstars ’15)
Body:
Alex, thank you for passing this note to Danny.

Danny,

Bento Box (Techstars ’15) is building a digital operations platform for restaurants starting with mobile friendly web sites & marketing tools. Here is our Demo Day Pitch http://bit.ly/BentoBoxDemoDayPitch

We now have over 100+ top NYC restaurants as customers including most of the Union Square Hospitality Group, Meatball Shop, Breslin, etc. The restaurants on the platform are seeing significant increase in
conversion and reservations. We’ve been growing across our key metrics 30% MoM and are now expanding to Boston and Portland.

I’ve been a follower and admirer of yours for years, and I would love to get your feedback on our business.

Thank you,

Krystle

When I get this email, I click forward and then add a few lines on top:

Danny,Krystle graduated Techstars NYC program in April. She is a deeply passionate and knowledgable founder. I highly recommend her and the team and hope you can find the time to connect. Please see more about her business and ask below.

Alex

When Danny gets the email it is very clear:

This is an email asking for an introduction to him
He can see the name of the company in the subject line
It will be easy to find this exchange later, because the subject line is unique
He can see the note from me on top
He can read more about the company and the ask below in Krystle’s own words
He can respond to accept or decline depending on the situation
If he accepts, I can just +Krystle to this email and the intro is complete
If he declines, I can reply to Krystle’s original email with a decline
By following this style of forwardable email, you minimize the work involved for the connector, and make the introduction process efficient.

Once you are connected, make sure to move the introducer to BCC. This is the thing to do to spare their inbox from unnecessary additional emails, since their job is done.

Try it out and let us know how it works out for you.

Got more tips on what worked and what didn’t work on forwardable emails? Please post them below.